Lack of knowledge or care
29.11.2024
by Dee
by Dee
- Peanuts
Took my 15 year old granddaughter to the ivy to celebrate the end of her exams thinking they would be knowledgable about allergies but they did not have the knowledge and did not care. We walked out. When i made the booking i indicated that one of us had a peanut allergy so they were well aware of the situation and could have not confirmed the booking stating that the run up to xmas is a busy time for them and they could not guarantee cross contamination but i dont think they really looked at the booking form. We were made to feel that we were causing them problems and they did not care